Privacy Policy

Privacy Policy

Last Updated: October 16, 2025

Welcome to PillowNova (“we,” “our,” “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our brand.

By using our website [www.pillownova.com] (the “Site”) and our services (collectively, the “Services”), you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide a better shopping experience and improve our services. The information we collect may include:

A. Information You Provide to Us

  • Personal details: name, email address, phone number, shipping and billing address.

  • Payment information: credit/debit card details, PayPal, or other payment methods (processed securely through third-party payment processors).

  • Account information: username, password, and preferences if you create an account.

  • Communications: messages or feedback you send to us via email, contact forms, or social media.

B. Information We Collect Automatically

When you visit our Site, we automatically collect:

  • Device information: IP address, browser type, operating system, and referring URLs.

  • Usage data: pages visited, time spent on site, and links clicked.

  • Cookies and tracking technologies: used to enhance user experience and personalize content (see Section 6 for details).

C. Information from Third Parties

We may receive information from:

  • Payment processors and fulfillment partners (to process your orders).

  • Advertising or analytics partners (such as Google Analytics, Facebook Pixel) to help us measure performance and improve marketing.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases, account, or support inquiries.

  • Send you promotional offers, newsletters, or updates (only if you have opted in).

  • Improve our website, products, and services.

  • Prevent fraudulent transactions and enhance security.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your data only in the following cases:

  • Service Providers: With trusted third-party partners who assist with payments, shipping, marketing, or analytics.

  • Legal Requirements: If required by law, subpoena, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction.

All third parties are required to handle your information in compliance with applicable data protection laws.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy — including for legal, accounting, or reporting obligations.

If you close your account or request deletion, we will securely delete or anonymize your personal data within a reasonable timeframe.

5. Security of Your Information

We implement industry-standard technical and organizational measures to protect your data against loss, theft, misuse, or unauthorized access.
However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Cookies are small files placed on your device that help us improve your browsing experience.

We use cookies for:

  • Remembering items in your cart.

  • Saving login sessions and user preferences.

  • Measuring website traffic and performance.

  • Delivering relevant advertisements.

You can choose to disable cookies in your browser settings, but some features of the Site may not function properly.

7. Your Rights and Choices

Depending on your location, you may have certain privacy rights, including:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information.

  • Opt-out: Unsubscribe from marketing emails by clicking “Unsubscribe” at the bottom of our messages.

  • Data Portability: Request a copy of your data in a portable format.

To exercise any of these rights, contact us at privacy@pillownova.com.

8. Children’s Privacy

Our Services are not directed toward individuals under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it promptly.

9. International Data Transfers

If you are located outside the United States, please note that your data may be transferred to and processed in the U.S. or other countries where our service providers operate.
We take reasonable measures to ensure your data is handled securely and in accordance with this Privacy Policy.

10. Links to Other Websites

Our Site may contain links to third-party websites. PillowNova is not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:

📧 Email: support@pillownova.store
🌐 Website: [www.pillownova.store]